Thorough knowledge in maintenance of computer hardware and software, networks, databases; Microsoft Office Professional Suite, Microsoft Exchange, Office 365 Administration, Active Directory, Microsoft Windows Desktop Operating Systems, Malware removal and prevention. Remedy and Maximo Ticketing systems - Logmein123 and TeamViewer remote remote access support

Active Directory: Maintain active directory

Office 365: Administer Office 365 portal (FIM & Okta)

Adobe: Premiere, Photoshop and Acrobat Pro

Troubleshooting: Hardware, software and network issues

Windows: DOS, Windows for Workgroups through Windows 10

Zenix and Linux

Help Desk Support: Train and manage helpdesk staff

Customer Service: Provide exceptional customer service to external and internal clients

Microsoft Office: Office suite 1997 through 2019 (Word/Excel/Visio/Outlook/Access) 

Software Documentation: Detailed documentation on the use of software priority software

Malware removal: Removing and preventing malware

Smart Phone: iOS and Android phones and tablets